• Delivery Details of large items

Oversized items including  cabinet beds mattresses furniture or similar require a freight truck.

This type of service for these large items is curb-side/front door.

If you're in a remote area, delivery may only be possible to the closest freight depot


Returns

  • We will accept a return and provide a full refund on any bedding item or merchandise, providing that the item must be unopened and unused in any way

Return Shipping Fee

  • You are responsible for return shipping fees, unless the reason for the return is at a result of an error made by us.

    Free Shipping


If your order qualified for free shipping and you've requested a refund, we will subtract the original cost of shipping the order from your refund total.



Custom & Special Orders


  • We do not accept returns or cancellations on any custom or special orders. The exception is any return due to a manufacturer’s defect that has been approved by the manufacturer.



    How Refunds are Processed


  • If your return qualifies for a refund, the credit is applied to your original purchasing debit or credit card. If this is not possible a cheque will be issued. We do not refund Cash.
    Refunds are credited and will  be processed as quickly as possible.

    Deposit

  • Deposits are fully refundable so long as your order has not been put into production by the manufacturer. If already in production your order may be subject to cancellation fees, which vary depending on the brand of product purch


  • Return Process

    Step 1: Package your return(s) in a suitable carton (preferably the same carton you received them in). Be sure to write the RA number on the outside of the carton. Take your package to your preferred shipper (Canada Post or UPS for example) and ship the item to:

    The Sleep Factory Orillia
    333 Forest Ave. S.
    Orillia,Ontario
    L3V 3Y9

    Step 2: Upon receipt of your package we will inspect it carefully. Should the item(s) be returned in satisfactory condition your refund or credit (whichever is applicable) will be applied as soon as possible. You will receive an email containing the results of the return process.

    Please, do not return any packages without obtaining an RA#. This is for your protection as the Return Authorization process creates a digital paper trail formally recognizing your desire to make a return.